a good fit if
- you want to delegate updates, backups and technical checks
- the website needs small recurring changes
- you want one direct contact with agreed response times
CARE PLAN
A website needs updates, checks and small evolutions. The Care Plan assigns that work to a direct contact, within agreed priorities and response times.
cancellation follows the agreed terms; the site stays yours
WHAT'S INCLUDED
Hosting, domain, certificates and renewals are tracked within the plan. You receive access, and if you leave we prepare the handover to your chosen provider, with ownership and responsibilities made explicit.
Technical updates, patches and backups follow a defined schedule. We test interventions and handle incidents inside the agreed scope; issues caused by third parties or new functionality are assessed first and quoted where necessary.
Each month includes an allowance for small changes: copy, photos, opening hours or a simple section on an existing page. Larger requests receive an itemised proposal before work begins.
Automated checks flag downtime and meaningful performance changes. We verify alerts and respond according to agreed priority and service hours; monitoring is not a guarantee of uninterrupted availability.
Once a month you receive a readable report: observed visits, changes, work completed and next priorities. Metrics are explained in context; if something looks off, we talk it through together.
Requests receive an initial response within one business day. For an unreachable site or a broken form, priority and handling follow the support hours and terms stated in the agreement.
HONEST QUESTIONS
The website and access remain yours. We hand over files and domain and provide the agreed support to move to your chosen provider; hosting, updates and changes then pass to you or the new provider.
As a practical rule, a small change takes under an hour and does not alter the site structure: copy, photos, opening hours, prices or a simple section on an existing page. A new page, feature or redesign is a project and receives an itemised proposal before work begins.
Not always. If the site changes rarely and your team manages updates and backups, the plan may not be useful. Before activation we state duration, notice period and included work; ownership never depends on renewal.
We reply within one business day. Scope, response times and cancellation terms are written before activation; the site stays yours. Our projects already include the first six months of support.